Why are diffusers and vitamin inhalers no longer available on Amazon?

You may have noticed that all MOXE’s Aromatherapy Diffusers are no longer available for purchase on Amazon.com—along with brands selling products in the same or similar category such as MONQ, Nutriair, VitaminVape, HealthVape, Kinin, and Nutrovape.

On November 12, 2019, Amazon removed all devices that create mist or vapor and although we can’t speak on behalf of other brands, MOXE Diffusers contain zero nicotine, tobacco, diacetyl or banned substances. It may have come as a shock to some of our customers who prefer to use Amazon as their main method of purchasing when they could no longer find our diffusers on Amazon with no explanation, especially for those using Amazon’s subscription service. We want to be transparent with our customers and provide insight into this issue, so you can be fully informed.

MOXE Aromatherapy Diffusers are Safe

To be clear, MOXE Aromatherapy Diffusers are not vapes or e-cigarettes. They contain zero nicotine, tobacco, diacetyl, vitamin e acetate or any banned substances. The essential oil diffuser heats the device to a very safe temperature (no higher than 220 degrees Fahrenheit), which aerosolizes the liquid inside without overheating or changing the chemical composition of the liquid. MOXE Diffusers cannot be refilled or modified in any way to increase the temperature of heating. Consumer safety is always of our utmost concern, so we want to reassure you that the removal of our Diffusers from Amazon does not mean that they are now harmful to use. An article from Elle Magazine discusses the use of diffuser devices for vitamin consumption: “[Christina Pirello, a health expert] notes that not everyone has access to B12 shots so inhaling provides an alternative method to capsules and shots.”

What to do now

If Amazon was your primary method for ordering MOXE or similar diffusers, you may be left wondering what you should do now that purchasing from Amazon is no longer an option. Without Amazon, you can purchase directly from the manufacturer’s website or in some retail locations if sold in stores. If you choose to order from MOXE—shipping within the US is always free and we offer promotional discounts via our email newsletter! We understand that Amazon Prime gives you the option for next day or 2-day delivery, but we want to let you know that most US-shipping orders we receive are delivered within 2-3 business days of shipping.

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